Privacy Policy

Thank you for visiting the website ("site") of Kin Kin Creek Estate (trading as Noosa Black) and for taking the time to view our privacy statement ("the statement"). Noosa Black respects and is committed to protecting the privacy of our site's users. This statement explains how we collect information about you and how we use it

This web site is owned and operated by Noosa Black and will be referred to as "We", "our" and "us" in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this web site ("the web site"), which is set out on this web site page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the web site.

We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the web site.

We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual ("personal information"). This Internet Privacy Policy governs the manner in which your personal information, obtained through the web site, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.

Personal Information

Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. Noosa Black may use your personal information in the following ways:

  • deliver the services you have requested (for example, fulfilment of an online shop order or to provide you with information that you have inquired about)
  • other than as stated in this statement, Noosa Black does not rent, sell or otherwise disclose your personal information to non-member companies or organisations without having first obtained your consent to do so

It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia and New Zealand.

When a user visits our website, we collect information about the visit that does not identify the user personally. We track information such as the domain from which the user is visiting and the user's browser type. We also collect specific information regarding the user's session on our website. This includes items such as the date and time of the visit and the pages viewed. Non-personally identifiable information (non-PII) is collected to allow us to analyze how our website is used and to improve the content and service the website provides. 

Sometimes we ask a user to voluntarily provide personally identifiable information (PII). This information generally includes, but is not limited to, name, email address, postal address, and telephone number. We request this information when the user requests one of the following:

  • To receive specific information such as availability of product 
  • To sign up for a mailing list
  • To correspond with us
  • Or any other such activity that we deem necessary

Noosa Black does not collect any personally identifiable financial or health-related information.

Opt-Out / Amend Procedure

In each email you receive from us, we will endeavour to include simple instructions on how you can immediately unsubscribe from our mailing list. In any event you can opt-out from receiving promotional material from us by emailing us at hello@noosablack.com and asking to be removed from the mailing list.

Use of Information

Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Privacy Policy or at the time of collection. Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

Collecting information (Registered users)

As part of the online purchase process we must collect personal information about you to process your order. To do this it may be necessary for you to provide additional information to us as detailed below.

Registration

Registration may include submitting your name, email address, address, telephone numbers, option on receiving updates and promotional material and other information.

Credit Card Details

Noosa Black Shop customer checkout and all transactions are protected by 128-bit SSL encryption. The platform on which this website is built and hosted (Adobe Business Catalyst) is certified Level 1 PCI DSS compliant. Your credit card details are not stored. Current payment options are PayPal and Direct Debit, both of which are processed outside of the Noosa Black site.

Disclosure

Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure. We may engage third parties to provide you with goods or services on our behalf, e.g. postal/delivery networks. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.

Security

We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. We will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

Collecting Information from Users

  • IP Addresses
    Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user. 

  • Cookies and Applets
    We use cookies to provide you with a better experience. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single user access. This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site. 

  • Third Party Cookies & Beacons
    Third party service providers utilised by Noosa Black may use cookies, web beacons, and similar technologies to collect browsing behaviour information and use that information to provide measurement services and interest-based advertising. At any time you may opt out from receiving interest-based advertising from some or all participating third parties via this website. Third parties may present customised content based on predictions about your interests generated from your visits over time and across different web sites.

Access to Information

We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

Problems or questions

If we become aware of any ongoing concerns or problems with our websites, we will take these issues seriously and work to resolve them promptly. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us. For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's web site; http://www.privacy.gov.au/.

Tell us what you think

Noosa Black welcomes your questions and comments regarding this statement. If you have any suggestions as to how we may improve our privacy practices or if you are of the view that we have not adhered to this statement, please let us know.